Terms of Service

By accessing or using ENGAGE, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the platform. These terms apply to all users, including practice owners, providers, staff, and administrators.

We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the revised terms.

ENGAGE provides a patient engagement platform designed for optometry practices. You may use the platform solely for lawful purposes related to patient education, appointment scheduling reminders, and follow-up care communication.

You agree not to use the platform to:

• Send unsolicited or unauthorized communications.
• Transmit any content that is unlawful, harmful, or infringing.
• Attempt to gain unauthorized access to any part of the system.
• Reverse engineer, decompile, or disassemble any aspect of the platform.
• Use the platform in any manner that could disable, overburden, or impair it.

Patients are enrolled in SMS communications by their eye care provider during an office visit or by completing a practice-provided intake, registration, or consent form. Before enrollment, patients are informed that they may receive educational messages, treatment reminders, appointment reminders, scheduling notifications, recall reminders, and follow-up communications related to their care.

Consent is documented and maintained by the participating eye care practice. Message frequency varies based on the patient's treatment plan and appointment activity. Message and data rates may apply.

Patients may opt out at any time by replying STOP and may request assistance by replying HELP.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Practice owners are responsible for:

• Ensuring all users under their account comply with these terms.
• Obtaining and documenting patient consent for SMS communications.
• Maintaining accurate and up-to-date practice and provider information.
• Paying all applicable subscription fees in accordance with the selected billing plan.

ENGAGE is provided on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted, timely, secure, or error-free. We do not provide medical advice, and the platform is not a substitute for professional medical judgment.

The content delivered through ENGAGE pathways is for patient education and engagement purposes only. Healthcare providers are solely responsible for diagnosis, treatment decisions, and patient care.

To the fullest extent permitted by law, ENGAGE and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, arising out of or relating to your use of the platform.

Our total liability for any claim arising out of these terms shall not exceed the amount you paid us for the platform during the twelve (12) months preceding the claim.

If you have questions about these Terms of Service, please contact us at:

support@engageod.com